Politique de remboursement

At ThePEPStore we have a 30-day return policy, which means you have 30 days from the date of purchasing your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, please contact us at info@thepepstore.com. If your return is accepted, we’ll send you instructions on how and where to send your package. (Unfortunately items sent back to us without first requesting a return cannot be accepted.) Please note, you will have to cover return shipping costs and initial shipping fees and international custom and duty fees cannot be refunded. 

If you have any questions regarding returns, please feel free to contact us at info@thepepstore.com.

Exchanges
We currently don't offer Exchanges. We advise to return the item you have, and once the return is accepted, make a separate purchase for the new item :)

Refunds

Once we have received your return, it will be processed as quickly as possible. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note, shipping costs and/or customs and duty fees cannot be refunded.