FAQ's

Do you ship Internationally? 

Yes we do! We are able to ship worldwide :)  

 

If I am ordering from outside of the U.K. will I incur taxes and duties on my package? 

Our prices are not inclusive of any duty and taxes - this is the responsibility of the customer. We advise you to check your country's guidance for more information before making a purchase.

 

Shipping

All UK orders are sent 1st class via Royal Mail. 

All International orders are sent via Royal Mail as International standard unless the order is over £20 in which case, it will be sent as International Tracked. 

For more information, please visit our dedicated Shipping page in the footer menu below.

 

What is your Returns policy? 

At ThePEPStore we want you to be 100% happy with your purchase!

We have a 30-day return policy, which means you have 30 days from the date of purchasing your item to request a return. 

To start a return, please contact us at info@thepepstore.com. 

For more information regarding our returns policy, please visit the Returns Policy page in the footer menu below.